These Terms of Service (“Terms”) govern access to and use of Peer Support Studio (the “Platform”), operated by MADe180, LLC (“MADe180,” “we,” “us”). By creating an account or using the Platform, you agree to these Terms. If you are agreeing on behalf of an organization, you represent that you have authority to bind that organization (“Customer”).
1. Definitions
- Customer Data — all information Customer or its users enter into or generate through the Platform, including participant records.
- PHI — protected health information as defined by HIPAA.
- Authorized User — an individual authorized by Customer to use the Platform under Customer’s account.
2. Free trial
We offer a 14-day free trial so that organizations can evaluate the Platform. During the trial you have access to Platform features at no charge and no payment method is required.
- The trial period begins when the account is created and runs for 14 consecutive calendar days.
- To continue using the Platform after the trial, contact us at contact@made180.org to arrange continued access. Pricing and terms for continued use are established by separate written agreement.
- If the trial ends without a continuing agreement, access may be suspended. We will not delete Customer Data without first giving Customer a reasonable opportunity to export it (see Section 10).
- The trial is provided for evaluation. We recommend that organizations not place production participant records in the Platform until a Business Associate Agreement is executed (see Section 5).
3. Accounts and access
Customer is responsible for its Authorized Users, for maintaining the confidentiality of credentials, and for all activity under its account. Customer must promptly notify us of any suspected unauthorized access. Accounts are for named individuals and may not be shared. Customer is responsible for deactivating users who leave.
4. Customer Data and ownership
Customer owns and controls its Customer Data. We claim no ownership of it. Customer grants us only the limited rights necessary to host, process, secure, transmit and display Customer Data in order to provide the Platform, and to comply with law.
Customer is responsible for the accuracy, quality and legality of Customer Data, for obtaining any consents or authorizations required to collect and process it, and for determining that its use of the Platform meets the requirements of its own regulators, payers and accrediting bodies.
5. HIPAA and Business Associate Agreement
Where Customer uses the Platform with PHI, MADe180 acts as a business associate. Customer must execute a Business Associate Agreement with us before placing PHI in the Platform. The BAA governs our handling of PHI and prevails over these Terms to the extent of any conflict.
Where Customer’s records are subject to 42 C.F.R. Part 2, Customer is responsible for obtaining the consents that Part 2 requires and for configuring its use of the Platform accordingly. Our subprocessor for session audio transcription is engaged under a Qualified Service Organization Agreement.
6. AI-assisted features and your responsibilities
The Platform uses AI to produce drafts — session notes, summaries, goals, lesson content, documentation feedback and similar output. These features are assistive tools. The following terms apply and are material to this agreement:
- Output is a draft requiring human review. AI-generated content must be reviewed, corrected and approved by a qualified person before it is relied upon or entered into a record. Customer and its Authorized Users remain the authors of their documentation.
- Output may be inaccurate. AI systems can produce content that is incorrect, incomplete or misleading, including content that appears plausible. Do not rely on AI output without verifying it against the underlying facts.
- Not professional advice. Nothing the Platform generates is clinical, medical, legal, coding or billing advice, and the Platform does not practice any licensed profession or supervise those who do.
- Clinical judgment remains with the practitioner and the organization. The Platform does not make decisions about care, eligibility, level of service, or risk.
What “billable-ready” means
Some features indicate that documentation is “billable-ready” or flag items that block billing readiness. This means only that the documentation elements the Platform is configured to check for are present and complete — for example, that a service date, duration, participation level, intervention and treatment-plan attestation have been recorded.
It is not a representation that a service is medically necessary, covered, properly coded, or eligible for payment; not a guarantee of reimbursement; and not a substitute for Customer’s own billing review or its payer’s requirements. Responsibility for claims submitted rests with Customer.
7. Acceptable use
Customer and its Authorized Users will not:
- Use the Platform in violation of law or of any applicable professional obligation
- Access data belonging to another organization, or attempt to circumvent access controls
- Enter participant information into features that are not intended to receive it, where the Platform indicates as much
- Reverse engineer, resell or provide access to the Platform to third parties
- Upload malicious code or interfere with the integrity or performance of the Platform
- Use the Platform or its output to train a competing machine learning model
8. Availability and support
We aim to keep the Platform available and will make commercially reasonable efforts to minimize disruption, but the Platform is provided without a committed uptime service level unless one is set out in a separate written agreement. We may perform maintenance and may modify or discontinue features. We will give reasonable notice of changes that materially reduce functionality Customer relies on.
Support is available at contact@made180.org.
9. Fees
No fees apply during the free trial. Fees for continued use, if any, are as set out in a separate written agreement between MADe180 and Customer. We will not charge Customer without an agreement in place.
10. Term, termination and data export
These Terms apply for as long as Customer uses the Platform. Either party may terminate on written notice, subject to any separate agreement. We may suspend access immediately where necessary to prevent harm, protect the security of the Platform, or comply with law.
On termination, Customer may request an export of its Customer Data, and we will provide it in a commercially reasonable machine-readable format. Following export, we will return or destroy PHI as directed by Customer and as provided in the BAA, or extend protections to information that cannot feasibly be returned or destroyed.
11. Disclaimers
Except as expressly stated in these Terms or a separate written agreement, the Platform is provided “as is” and “as available,” and MADe180 disclaims all other warranties, express or implied, including implied warranties of merchantability, fitness for a particular purpose and non-infringement. We do not warrant that the Platform will be uninterrupted or error-free, or that AI-generated output will be accurate.
12. Limitation of liability
To the maximum extent permitted by law, neither party will be liable for indirect, incidental, special, consequential or punitive damages, or for lost profits or lost data, arising out of these Terms. MADe180’s aggregate liability arising out of or relating to these Terms will not exceed the greater of the amounts paid by Customer to MADe180 in the twelve months preceding the claim, or one thousand dollars ($1,000).
These limitations do not apply to either party’s obligations under the BAA to the extent the BAA provides otherwise, or to liability that cannot be limited by law.
13. Indemnification
Customer will defend and indemnify MADe180 against third-party claims arising from Customer Data, from Customer’s use of the Platform in violation of these Terms or law, or from Customer’s failure to obtain consents or authorizations required for the information it processes. MADe180 will defend and indemnify Customer against third-party claims that the Platform infringes intellectual property rights.
14. Governing law
These Terms are governed by the laws of the Commonwealth of Kentucky, without regard to its conflict of laws rules. The parties submit to the exclusive jurisdiction of the state and federal courts located in Jefferson County, Kentucky.
15. Changes to these Terms
We may update these Terms and will revise the “Last updated” date above. For changes that materially affect Customer’s rights, we will provide reasonable advance notice. Continued use after the effective date constitutes acceptance.
16. General
These Terms, together with any BAA and any separate written agreement, are the entire agreement between the parties regarding the Platform. If any provision is held unenforceable, the remainder stays in effect. Failure to enforce a provision is not a waiver. Customer may not assign these Terms without our consent, except to a successor in interest.
17. Contact
MADe180, LLC
Louisville, Kentucky
contact@made180.org
See also our Privacy Policy.